Proposed Railside Surgery Closure FAQ
Dear Patients,
Thank you for your feedback regarding the proposed closure of Railside Surgery in Gillingham. The feedback survey remains open, but we would like to address the main concerns raised so far:
๐. ๐๐ก๐ฒ ๐ฐ๐๐ซ๐๐งโ๐ญ ๐ข๐ง๐๐ซ๐๐๐ฌ๐๐ ๐ซ๐๐ง๐ญ ๐๐จ๐ฌ๐ญ๐ฌ ๐๐๐๐ญ๐จ๐ซ๐๐ ๐ข๐ง๐ญ๐จ ๐ญ๐ก๐ ๐ฉ๐ซ๐๐๐ญ๐ข๐๐โ๐ฌ ๐ฉ๐ฅ๐๐ง๐ง๐ข๐ง๐ ๐๐จ๐ซ ๐ญ๐ก๐ ๐ฆ๐๐ซ๐ ๐๐ซ?
As outlined in our communications to patients, we originally planned to keep all sites open and operate as usual. However, as tenants, we do not own Railside Surgery and cannot control rent increases. A planned rent increase was communicated to the practice in October, and after financial planning, it was determined that continuing to provide services from Railside was not financially viable.
๐. ๐๐ข๐ฅ๐ฅ ๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ข๐ฅ๐ฌ๐ข๐๐ ๐๐ฎ๐ซ๐ ๐๐ซ๐ฒ ๐ซ๐๐ฌ๐ฎ๐ฅ๐ญ ๐ข๐ง ๐ ๐ซ๐๐๐ฎ๐๐ญ๐ข๐จ๐ง ๐จ๐ ๐ฌ๐ญ๐๐๐?
No, the practice will retain the same number of staff. These team members will be relocated to other sites, with the majority moving to Balmoral Gardens.
๐. ๐๐ข๐ฅ๐ฅ ๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ข๐ฅ๐ฌ๐ข๐๐ ๐๐ฎ๐ซ๐ ๐๐ซ๐ฒ ๐ซ๐๐๐ฎ๐๐ ๐ญ๐ก๐ ๐ง๐ฎ๐ฆ๐๐๐ซ ๐จ๐ ๐๐ฏ๐๐ข๐ฅ๐๐๐ฅ๐ ๐๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐๐ง๐ญ๐ฌ?
No, the number of appointments offered will remain unchanged. Clinical staff will move to Balmoral Gardens, and patients will continue to access the same level of care from this site or other locations if they prefer.
๐. ๐๐ข๐ฅ๐ฅ ๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ข๐ฅ๐ฌ๐ข๐๐ ๐๐ฎ๐ซ๐ ๐๐ซ๐ฒ ๐๐๐๐๐๐ญ ๐ญ๐ก๐ ๐ซ๐๐ง๐ ๐ ๐จ๐ ๐ฌ๐๐ซ๐ฏ๐ข๐๐๐ฌ ๐๐ฏ๐๐ข๐ฅ๐๐๐ฅ๐ ๐ญ๐จ ๐ฉ๐๐ญ๐ข๐๐ง๐ญ๐ฌ?
No, in fact, we plan to expand services at Balmoral Gardens, including the addition of ECGs and ear syringing in the near future.
๐. ๐๐ฅ๐ฎ๐ ๐๐ฎ๐ข๐ญ๐, ๐๐๐ฅ๐ฆ๐จ๐ซ๐๐ฅ ๐๐๐ซ๐๐๐ง๐ฌ ๐ก๐๐ฌ ๐ฌ๐ก๐จ๐ซ๐ญ๐๐ซ ๐จ๐ฉ๐๐ง๐ข๐ง๐ ๐ก๐จ๐ฎ๐ซ๐ฌ ๐ญ๐ก๐๐ง ๐๐๐ข๐ฅ๐ฌ๐ข๐๐. ๐๐จ๐ฐ ๐ฐ๐ข๐ฅ๐ฅ ๐ญ๐ก๐ ๐ฌ๐๐ฆ๐ ๐ฅ๐๐ฏ๐๐ฅ ๐จ๐ ๐๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐๐ ๐ฉ๐ซ๐จ๐ฏ๐ข๐๐๐?
From Monday, 25th November, Balmoral Gardens will extend its opening hours to 8amโ6pm, with a break for lunch. These extended hours will ensure continued access to services from this site.
๐. ๐๐ข๐ฅ๐ฅ ๐ญ๐ก๐ ๐๐ฅ๐จ๐ฌ๐ฎ๐ซ๐ ๐จ๐ ๐จ๐ง๐ ๐ฌ๐ฎ๐ซ๐ ๐๐ซ๐ฒ ๐ข๐ฆ๐ฉ๐๐๐ญ ๐ฆ๐ฒ ๐๐๐ซ๐?
No, we are committed to maintaining the same standard of care across all sites. To support this, we are increasing the number of clinicians and their working hours at Balmoral Gardens.
Thank you for your understanding and continued feedback.
Link to survey: https://forms.gle/aASRHCJVPqztR3Vd8